Privacy Policy

Personal Information Protection Officer

Company name

Acadie Intelligent

Location

Canada

Email address

contact@acadieintelligent.ca

Phone

+1 (819) 918-4255

Website

www.acadieintelligent.ca

Personal Data Collected

Directly collected data

When you interact with our site, we may collect the following information:

• Contact form: First name, last name, email address, phone number, message
• Feedback/testimonials form: Name, email, comment, photo (optional)
• Quote requests: Information about your project, estimated budget, desired timelines
• Newsletter: Email address (if you subscribe)

Automatically collected data

• Navigation data: IP address, browser type, pages visited, visit duration
• Cookies: Technical cookies, preference cookies (theme, language)
• Analytical data: Via Google Analytics or similar tools (anonymized)

Use of Your Data

We use your personal data for the following purposes:

• Respond to your requests: Process your contact, quote, or information requests
• Provide our services: Project development, client follow-up, technical support
• Marketing communication: Sending newsletters, news, offers (with your consent)
• Service improvement: User behavior analysis, experience optimization
• Publishing testimonials: Displaying client reviews on our site (with your explicit consent)
• Legal obligations: Regulatory compliance, accounting, taxation

Legal Grounds and Consent

In accordance with PIPEDA, we collect and use your personal information according to the following principles:

• Explicit consent: For sending newsletters, publishing testimonials, and marketing
• Contractual necessity: For providing our services and executing contracts
• Legitimate purposes: For improving our services, with appropriate consent
• Legal obligations: For maintaining accounting, tax, and legal records
• Transparency: We clearly inform you of collection purposes at the time of collection

You can withdraw your consent at any time, subject to legal or contractual restrictions.

Sharing Your Data

We never sell your personal data. We may share it with:

• Service providers: EmailJS (email sending), Strapi (content management), web hosts
• Analytics tools: Google Analytics (anonymized data)
• Payment services: If applicable (Stripe, PayPal)
• Legal authorities: Upon legal or judicial request

All our providers are contractually required to respect the confidentiality and security of your data in accordance with PIPEDA and applicable Canadian laws.

Retention Period

• Contact data: 3 years after last contact
• Client data: Contract duration + 5 years (accounting obligations)
• Testimonials: Until withdrawal request
• Newsletter: Until unsubscription
• Cookies: 13 months maximum
• Connection logs: 12 months

Security of Your Data

We implement appropriate technical and organizational measures to protect your data:

• Encryption: Use of HTTPS protocol to secure exchanges
• Secure hosting: Servers compliant with European security standards
• Restricted access: Only authorized persons have access to data
• Regular backups: To prevent data loss
• Updates: Systems and software kept up to date
• Strong authentication: For access to administration systems

Your Rights (PIPEDA)

In accordance with PIPEDA and Canadian laws, you have the following rights:

• Right of access: Obtain a copy of your personal information we hold
• Right of rectification: Request correction of inaccurate or incomplete information
• Right to withdraw consent: Withdraw your consent at any time (subject to legal or contractual restrictions)
• Right to object: Refuse or withdraw your consent for certain uses (marketing, etc.)
• Right to information: Know the purposes of collection and use of your information
• Right to file a complaint: With the Office of the Privacy Commissioner of Canada

Cookie Policy

Our site uses cookies to improve your experience:

• Strictly necessary cookies : These cookies are essential for the site to function (sessions, security). They do not require consent.
• Preference cookies : To remember your choices (dark/light theme, language). Duration: 1 year.
• Analytical cookies : To analyze site usage and improve our services (Google Analytics). With your consent.

You can manage your cookie preferences at any time through your browser settings.

Data Transfers and Storage

Your personal information is primarily stored and processed in Canada. Some of our service providers may be located outside of Canada, particularly in the United States (EmailJS, Strapi, hosting services).

When your information is transferred abroad, we ensure that:

• Equivalent level of protection: Providers offer a level of protection comparable to Canada
• Contractual clauses: Data protection contractual commitments are in place
• PIPEDA compliance: Transfers comply with PIPEDA requirements
• Transparency: You are informed of these transfers and can refuse (with service limitations)

Note: Data transferred to the United States may be subject to US laws, including the USA PATRIOT Act.

Protection of Minors

Our site is not intended for minors. If you are under 18 years old (or the age of majority in your province), you must obtain authorization from your parents or legal guardians before providing us with personal information. We do not knowingly collect personal information from minors without appropriate parental consent.

Policy Changes

We reserve the right to modify this privacy policy at any time. Changes will be posted on this page with a new update date. We encourage you to consult this page regularly.

Contact Us

For any questions regarding this privacy policy or the use of your personal data, please contact us:

Email

contact@acadieintelligent.ca

Phone

+1 (819) 918-4255

Hours

Monday-Friday: 9:00 AM-5:00 PM | Saturday: 10:00 AM-2:00 PM